What are your business hours of operation? Mon-Fri 10-6PM Closed on Saturdays & Sundays
What is the turnaround time? On average, 2-10 Days. Depends on the complexity of the project.
What if I want to upgrade or downgrade my order? You pay the difference between what you paid and the amount due on the package that you want plus a $35 fee to upgrade. Downgrading will come at cost of the remaining balance due and a $35 charge if a downgrade is granted by the lead designer.
Do I have to pay full price for my package? We require all projects to be paid upfront before any work is begun. If your order is $100 or less, we require the full amount due to be paid. If your order totals over $100 you are required to make a deposit on what ever service you are wanting if a deposit is eligible to be paid. If not full price has to be paid before any work is started on. Once work is complete your remaining balance HAS TO BE PAID IN FULL BEFORE RECEIVING THE REST OF YOUR ORDER AND/OR ANY LOG IN INFORMATION.
Do I have to pay using PayPal? You can use any standard Visa, MasterCard; discover card debt/ credit card. If you pay using a e-check (not recommended) You will have to wait until the check clears before any work is begun on your order.
As far as images, how many and what kind would I need for my project? We prefer HIGH QUALITY large images to ensure the best quality design for your project. The bigger and better the images, the better your project will come out. If you have a project requiring multiple images i.e flyers, business cards, websites etc. Please send all images to our email (firstname.lastname@example.org) with your name and company name if you cannot upload on the form.
I Paid but didnt fill out a order form, what do I do now? Contact us by emailing email@example.com immediately after you submit payment and explain that you paid without a form. Provide us with a good email to send you one. Once your payment is verfied and received we will send you out a order form link to click and complete
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